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Projects Experience

Communications & Media (2015-2016)

Project lead for building and setting up a new system for subscription products integrated with Salesforce CRM and Zuora billing.
- Transforming a catalogue of 600 service products into 10 subscription product plans
- Automating 80% of the sales & contract settlement
- Eliminating most of contract endorsement
- Setting up the customer self service portal

Insurance company (2014-2015)

Project lead to the Marketing and strategy department launching digital services added to group life insurance products like corporate wellness.
- Defining and setting up a solution handling the service business management ( Service product definition, service contract settlement, service authorization system).

International group in government services (2014)

Strategic consulting to elaborate and develop new BaaS digital services intended for governments.
- Assess the current business (sales, contracts, projects, technology and partnerships)
- Elaborate a strategic & operational plan.

French Banking Organization (2013)

Consulting services to define a Product strategy and implement a Product approach for a Cloud Banking Network providing business services.

International Insurance Group (2010-2011)

Group Center of Excellence for P&C:
- Create position of Enterprise Architect
- Define the Worldwide Information System Architecture for Property & Casualty Solution.
- Define Deployment & Reuse Operational Strategy, motivate, convince, define element of measurement (France, Belgium, India, Mexico)
- Analyze Vendor Software architecture & define approach to execute projects.

International Assistance & Insurance Group (2007-2011)

Architecture:
- Building a group Architecture team for Business, functional & Technical levels. Products: Auto Assistance, Travel Assistance, Health Insurance.
- Assess the International Business & Information Systems (France, UK, Italy, Spain, Germany, Poland, Czech Republic)
- Define the new group operational Information System Strategy and plan
- Audit & enhance different projects execution
- Establish the current & forecasted Information Systems Architectures/Urban plans

Program management, international deployment of business applications:
- Business analysis and scoping for deployment of convergent solution in the different countries.
- Business scoping and deployment of the new solution in Czech Republic & Italy.

Program Management for paperless incoming invoices project and auto-invoicing

Program management for invoice issuing and VAT optimization

Product management:
- Put in place a Software product approach for the core Assistance business application (Front & Middle Office).
- Lead the Business analysis & design for the core system (Assistance case management, case accounting, automatic provider assignment, incoming and issued invoices, accounting, paperless invoices, auto invoicing, Geolocalization and printing system).
- Define & establish the project methodology (From Business Gap Analysis to delivery).

French Bank (2005-2007)

Financial & International department: Define the Business Requirements for building the Enterprise third party repository. Deploy a workflow system automating customer management processes (Front to back office). International scope (Europe, USA et Asia). Synchronize different party repositories.

International Bank Group (2003-2005)

Group IS (2005): Lead a workgroup for defining the Data exchange Architecture between the different group entities.

Investment Banking (2003): Audit large program, propose enhancement and establish recommendations. (Business needs definition, Business process modeling, Program team organization, planning & tools).

Canadian Telecom devices manufacturer (2004-2005)

Launch the European entity: Market study, partnerships & sales. Business cases: Financial market data feed, RFID, supply chain…: ESB Hardware product.

French Internet provider (2003-2004)

Business consulting: Define cost optimization and quality improvement for customer assistance processes.

Stock management: Scope the project and define the target Business processes.

French Insurance Company (2001-2002)

Consulting services:
- Define the Architecture of CRM project & the integration architecture with legacy systems.
- Build an IS Architecture team: approach, team organization.
- Define the Enterprise repository for authorization system.
- Elaborate Incremental approach for defining business needs & specifications (prototyped approach)