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Selected Client Engagements

Representative engagements illustrating our expertise in business transformation, enterprise architecture, digital innovation and AI-enabled operational excellence.

Managed Service Group - France & offshore sites (2024-2025)

AI Transformation Strategy & Enterprise Deployment

- Led a strategic AI Transformation Program for a major Managed Services and Customer Operations organization, with the objective of leveraging Artificial Intelligence and digital automation to improve operational performance, workforce productivity and customer experience.
- Defined the AI vision, transformation strategy and multi-year roadmap for executive leadership and Board approval. Identified and prioritized high-value AI use cases aligned with business objectives and operational challenges.
- Directed the selection of AI platforms, technologies and implementation partners, established program governance and built the transformation organization and delivery teams.
- Designed the target enterprise architecture and led the deployment of AI-powered solutions integrating customer service, knowledge management, workflow automation, service management and telephony platforms.
- Leveraged technologies including Azure AI, OpenAI, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), GLPI, ServiceNow and 3CX to create scalable AI-enabled operational capabilities.

Insurance company 6 - France (2020-2021)

Insurance Business Transformation & Enterprise Architecture

Defined and led a large-scale business and technology transformation program for a leading insurance company. Delivered the strategic vision, enterprise architecture and transformation roadmap, selected the target CRM platform (Salesforce) and implementation partner, and redesigned key business processes covering Sales, Policy Subscription and Claims Management. The program established the foundations for a modern, customer-centric and digitally enabled operating model.

Insurance group 5 - France (2019-2020)

Finance Transformation & Enterprise Architecture Program

- Led the Enterprise Architecture workstream of a major Finance Transformation Program involving the implementation of a new accounting platform across more than 100 legal entities. Defined the target architecture, governance framework and integration strategy supporting financial and regulatory requirements.
- Conducted an independent assessment of the Salesforce CRM implementation supporting B2B operations, identifying improvement opportunities and alignment recommendations to enhance business processes, system adoption and overall solution effectiveness.

Healthcare Informatics company - France (2018)

Enterprise Architecture Assesment

- Implementing New IS system for subscription business model (Salesforce/Zuora)

Communications & Media - France (2015-2016)

Subscription Business Transformation

Led the design and implementation of a new subscription-based business platform integrating Salesforce CRM and Zuora Billing to support the company’s transition toward a service-oriented and recurring revenue business model.
Simplified a portfolio of more than 600 service offerings into a streamlined catalog of 10 subscription plans, enabling greater commercial agility and faster product launches.
Redesigned and automated key customer-facing processes across sales, contract management and billing operations, significantly reducing manual activities and improving operational efficiency for 80% of the contracts.
Implemented a customer self-service portal to enhance customer experience, increase autonomy and support digital customer interactions.

Insurance company 4 - France (2014-2015)

Digital Services Innovation

Supported the Marketing and Strategy Department in the development and launch of innovative digital services complementing Group Life Insurance offerings, including corporate wellness solutions and value-added employee services.
Defined the target business model and designed the supporting service management platform, covering service product definition, contract administration, service entitlement management and operational processes.
The initiative enabled the insurer to expand beyond traditional insurance products, create new customer value propositions and support the development of service-based business models.

International group in government services - France & Africa (2014)

Digital Business Strategy & Solution

Provided strategic advisory services to an international government services organization to support the development of new Business-as-a-Service (BaaS) digital offerings. Assessed business operations, technology capabilities and partner ecosystems, and delivered a strategic and operational roadmap enabling the launch of innovative digital services for public sector clients.

Banking Organization - France (2013)

Consulting services to define a Product strategy and implement a Product approach for a Cloud Banking Network providing business services.

International Insurance Group 3 - worldwide (2010-2011)

Enterprise Architecture:

Establish Group Center of Excellence for P&C:
- Create position of Enterprise Architect
- Define the Worldwide Information System Architecture for Property & Casualty Solution.
- Define Deployment & Reuse Operational Strategy, motivate, convince, define element of measurement (France, Belgium, India, Mexico)
- Analyze Vendor Software architecture & define approach to execute projects.

International Assistance & Insurance group 2 - Europe (2007-2011)

Enterprise Architecture:

- Building a group Architecture team for Business, functional & Technical levels. Products: Auto Assistance, Travel Assistance, Health Insurance.
- Assess the International Business & Information Systems (France, UK, Italy, Spain, Germany, Poland, Czech Republic)
- Define the new group operational Information System Strategy and plan
- Audit & enhance different projects execution
- Establish the current & forecasted Information Systems Architectures/Urban plans

Program management, international deployment of business applications:

- Business analysis and scoping for deployment of convergent solution in the different countries.
- Business scoping and deployment of the new solution in Czech Republic & Italy.

Program Management for paperless incoming invoices project and auto-invoicing

Program management for invoice issuing and VAT optimization

Product management:
- Put in place a Software product approach for the core Assistance business application (Front & Middle Office).
- Lead the Business analysis & design for the core system (Assistance case management, case accounting, automatic provider assignment, incoming and issued invoices, accounting, paperless invoices, auto invoicing, Geolocalization and printing system).
- Define & establish the project methodology (From Business Gap Analysis to delivery).

International Bank 2 - France and US (2005-2007)

Digital transformation

Financial & International department: Define the Business Requirements for building the Enterprise third party repository. Deploy a workflow system automating customer management processes (Front to back office). International scope (Europe, USA et Asia). Synchronize different party repositories.

International Bank 1 - France (2003-2005)

Enterprise Architecture:

Group IS (2005): Lead a workgroup for defining the Data exchange Architecture between the different group entities.

Investment Banking (2003): Audit large program, propose enhancement and establish recommendations. (Business needs definition, Business process modeling, Program team organization, planning & tools).

Canadian Telecom devices manufacturer - worldwide (2004-2005)

Launch the European entity

Market study, partnerships & sales. Business cases: Financial market data feed, RFID, supply chain…: ESB Hardware product.

Internet provider - France (2003-2004)

Business transformation

Define cost optimization and quality improvement for customer assistance processes.

Stock management: Scope the project and define the target Business processes.

International Insurance group 1 - France (2001-2002)

Enterprise Architecture:

- Define the Architecture of CRM project & the integration architecture with legacy systems.
- Build an IS Architecture team: approach, team organization.
- Define the Enterprise repository for authorization system.
- Elaborate Incremental approach for defining business needs & specifications (prototyped approach)